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Support

Answers to the most common questions, and how to reach us when you need a person.

Contact us

Email support@chalk-board.app. To help us sort it out quickly, include the email address on your Chalkboard account, whether you're using iPhone, Android or the web app, and what happened. A screenshot helps.

I can't sign in or forgot my password

  1. On the Chalkboard sign-in screen, tap Forgot password.
  2. Enter the email address you signed up with.
  3. Open the email from Chalkboard and follow the link to choose a new password.

If the email doesn't arrive within a few minutes, check your spam or junk folder and make sure you used the same address you signed up with. Still stuck? Email support@chalk-board.app from that address.

Using the web app

The web app is at chalk-board.app/athletehub and works in any modern browser. It uses the same account as the mobile apps, so your sessions, posts, groups and gym are the same everywhere. Chalkboard Pro can only be bought in the iOS and Android apps.

Managing or cancelling Chalkboard Pro

Apple and Google handle Pro billing, so you manage your subscription in your store account, not in Chalkboard:

  • iPhone: open the Settings app, tap your name, then Subscriptions, and select the subscription shown on your Chalkboard purchase receipt.
  • Android: open Google Play, tap your profile picture, then Payments and subscriptions, then Subscriptions, and select the subscription shown on your Chalkboard purchase receipt.

When you cancel, Pro stays active until the end of the period you've paid for. Deleting your Chalkboard account doesn't cancel the subscription.

Restoring purchases

On a new phone, or after reinstalling Chalkboard, your Pro subscription can be restored:

  1. Sign in to the same Chalkboard account you used before.
  2. Make sure your phone is signed in to the Apple ID or Google account that bought Pro.
  3. Open the Chalkboard Pro screen in the app and tap Restore purchases.

If Pro still doesn't show as active, email support@chalk-board.app with your store receipt.

Refunds

We can't issue refunds for store purchases ourselves. Apple and Google handle them under their own policies:

Where are the iOS and Android apps?

They're coming soon. Get notified when they launch, and use the web app in the meantime.

Reporting a user or content

If someone is harassing you or posting something that breaks our community rules, report it in the app: open their profile and tap Report, open the menu on a Community post or comment and tap Report, or press and hold a message. You can also block them from their profile. Blocked athletes can't message you or send friend requests, and their content is hidden from you. Manage blocked athletes in Settings.

You can also email support@chalk-board.app with their username, where it happened (crew, Community or messages) and a screenshot if you can.

Your data and your account

Photo credits

Climbing imagery on this website was generated with:

  • OpenAI image generation (AI-generated for Chalkboard)